Microsoft store broken windows 10 how to#
Microsoft store broken windows 10 pro#
Microsoft store broken windows 10 windows#

It's hard enough when the operating system itself is difficult and clunky, but there's NO WAY that should translate into the buying experience.

Microsoft store broken windows 10 how to#

I wanted to scream.ДЄt this point, is Microsoft really even trying? They're the underdog and they have NO clue how to provide a good user experience purchasing their products. Once again I ran into a brick wall: The only option available is to purchase online and have everything shipped. I wanted to buy it all and then have one of the employees pick it up over the weekend.

Microsoft store broken windows 10 pro#

I decided to call the Microsoft Store again and purchase a single Surface Pro 3, complete with a docking station, Type Keyboard.the works. Not everyone, mind you, but by now I had decided that ONE employee, at least, should have one so that we could get some more live testing performed and make sure all our SmarterTools products were as good as possible on these devices. The entire experience, from the online video and live chats to the phone calls, couldn't have been any worse.Дespite all of this, I was determined to get an employee a Surface Pro 3. When I asked for an email address I got a default store email address. However, the Microsoft Store employee didn't have a phone number for a direct contact, but I was given the number for their call center. Huh?! Now, I'm not a huge fan of CDW, but I asked for contact information for someone I could talk to anyway. However, I was told that I should try contacting CDW as they probably had better pricing. At least that's the impression I got from the store rep. The discounts on the Surface Pro 3 are VERY low. The Business Person was less than excited on the phone, and it almost felt as if I was pulling teeth for information. We often do bulk purchases and by this time I was thinking about maybe converting all of our Customer Service staff to Surface Pros rather than just buying one or two more. Once I was on the phone with a store representative, I started asking about discounts for bulk orders. What the heck? After speaking with the call center person for a bit, and explaining what I wanted, they felt that it would be best to talk to someone at the store! That's what I wanted originally! I had to wait on hold for someone at the call center to find someone at my local store and then connect me. At least I thought I was calling a local store I quickly found out I was sent to a call center, not the actual store. (One of only THREE Microsoft stores in the state). They needed to set me up with a Product Specialist, which is what I thought I was already doing.ДЄfter a short stint in the video chat I call the the Microsoft Store located in Scottsdale, Arizona. The Customer Representative didn't even understand basic questions about the Microsoft Dynamics application. Ironically, I had a similar experience on Microsoft's Dynamics website via live chat. Even the most basic questions were not able to be answered. However, unlike 'Amy' from Amazon's ads, who seems to be able to quickly and extensively offer assistance, I found out that the person I was having the video chat with knew absolutely NOTHING. It's like Amazon's 'MayDay' feature, available on the Kindle Fire. At first I was thinking 'this is REALLY cool'. Unable to find what I wanted, I decided use the video chat with a Microsoft Employee. I pulled it up to look for any Business options. So, as I wanted to buy a few Surface Pro 3s, I figured the best place to start was on the Microsoft Store website. My experience brought to light a major, major issue that Microsoft is facing, one that is possibly even larger than the issues I mention in my previous post.

Microsoft store broken windows 10 windows#

This was ostensibly so we could continue testing all of our products on the latest version of Windows as well as the native applications that come with the new Microsoft devices. As I mentioned in a blog post earlier this week, I was thinking of buying a few Microsoft Surface Pro 3's for some of our staff.